RESPONSABILITIES

• Install, configure and upgrade SaaS applications
• Manage to host environments, ensuring compliance with security and recovery policies
• Participate in a 24×7 on-call rotation acting as a point of contact for incident management
• Monitor availability and performance to ensure SLAs are met or exceeded
• Develop and publish documentation on environments and processes governing hosting infrastructure
• Work with cross-departmental teams to help evaluate the SaaS, cloud systems for possible defects and enhancements to ensure customers receive the highest level of quality service from the cloud systems’ hardware and software

REQUIREMENTES

• Bachelor’s degree in a technical discipline (i.e. Information Systems, Computer Science) or comparable experience
• Excellent written, verbal communication, and analytical skills
• 3+ years working in a technical, collaborative environment
• 2+ years managing cloud-hosted infrastructure, including Compute, Storage, and Network
• In-depth Linux (primarily) and Microsoft Windows server (secondary) administration experience
• Pipeline development and administration (i.e. Jenkins)
• Infrastructure provisioning and management (Puppet, Chef, Ansible)
• Tomcat or other servlet container management experience
• Experience with PostgreSQL and Microsoft SQL server/database
• Applied development experience in the DevOps technology space
• Documentation and diagramming (Visio and Lucid Charts preferred)

A Plus

• Management of container-based environment (Kubernetes, Docker, etc.)
• Knowledge of cloud computing, data security, and network architectures
• Understanding of database architectures
• Experience with load balancer administration
• Experience with Ubuntu
• Experience with Elastic APM, JMX, SYSLOG, and other monitoring methods
• SIEM and Log Correlation knowledge and experience