RESPONSABILITIES

• Contribute to the Professional Services team by providing excellent customer service and support
• Execute on project implementations
• Review, analyze, and evaluate customer business requirements and solution objectives
• Participates in ongoing implementation team decisions and internal projects
• Writes detailed steps required to develop or modify applications
• Lead implementation-specific activities and conduct meetings with new and existing customers
• Input issues and case data into customer-facing and internal issue-tracking applications
• Work with other Professional Services team members to support customer needs
• Communicate with internal Product Development team members for technical support needs.

REQUIREMENTES

• B.A. or higher in a related field
• Technical aptitude and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Strong analytical and technical background
• Must be highly organized and work well under pressure
• Must be able to work independently, as well as, under supervision
• Must be willing to accept responsibility and show good judgment, initiative, and resourcefulness
• Must value working in a collaborative environment
• Excellent problem-solving, research and analysis, technical, and leadership skills
• Some travel is required

• Experience in an agile software development environment using JIRA and documenting user stories
• Ability to deal with multiple projects, conflicting timelines, and changing priorities effectively and efficiently
• Familiarity with CPQ products
• 2-5 years of manufacturing industry experience
• Knowledge of technology, including IT networking, internet technologies, and web applications.
• Demonstrated JavaScript, CSS, HTML, and SQL skills and experience.

• Salary corresponding with experience, negotiable according to skill set.
• Indefinite term contract.
• Extensive possibilities for growth personally and professionally.